Basic Terms and Conditions
- Any session (insured or uninsured/private) cancelled or rescheduled by the patient with less than 48 hours’ notice, will be charged in full to the patient, unless the sessions are taken up by other patients.
- All appointments for uninsured patients/private paying patients must be paid for in full 48 hours before the scheduled session. Failure to do so will result in you losing the session.
- LINKAT Psychology abides by codes of confidentiality and privacy. For more information see the privacy statement.
- Your psychologist may only be reached for the purposes of cancellations and rearrangements with regards to your appointment sessions. We are sorry, but it isn’t possible to provide support in between sessions.
Detailed Terms and Conditions
These terms and conditions are governed by and to be interpreted in accordance with Scottish law. In the event of any dispute arising in relation to these ‘terms and conditions’ or any dispute arising in relation to LINKAT Psychology the Scottish courts will have non-exclusive jurisdiction over such dispute.
You are paying for the agreed time slot with your Psychologist. Getting to the session location and arriving on time is your responsibility. If you are late, we are not able to offer an extension of the time agreed and you will be able to use the remaining time. If you are over 15 minutes late for an appointment, we will try to contact you using any details we have. If you are over 30 minutes late for an appointment and we have been unable to contact you, we will assume that you are unable to make it and the session will be terminated. Full fees will apply in these circumstances. In order to make sure we are not late for our other patients; your psychologist will not go beyond the arranged end of session time for any reason.
Your Psychologist will use reasonable care and skill in providing the service that you choose. Every Patient is different and there are no guarantees of successful results. For psychological input to be effective, it is important that you take full responsibility for achieving your goals with the help of the Psychologist. By engaging with us, we assume that all information you have given us is accurate from your perspective. In the small percentage of people that feel their input has been unsuccessful, we do not offer a refund or part refund. LINKAT Psychology do not accept any liability in relation to the therapy and modalities used in session and on this website.
A therapy session last 55 minutes and cost £120. If you are self-funding (i.e. your sessions are being funded and paid for by you, not by an official third party such as your insurer or solicitor), we offer a reduced rate of £95. A request for a psychological letter written to your employer, university/school, GP or other person via email or post, is priced at our basic hourly rate.
You need to cancel any scheduled appointments with 48 hours’ notice. If you cancel within this time, you must pay for the missed session in full. LINKAT Psychology may attempt to fill your vacant slot. If we are able to fill this slot, we will refund this session. However, this is not always possible and LINKAT Psychology is under no obligation to try and fill this slot.
If we do not receive payment we will assume you do not wish to attend your scheduled appointment and will cancel and/or give the appointment to another Patient. You will be required to rebook. Any outstanding payments must be paid in full before you will be able to book another session. Multiple cancellations of appointments (even out with the 48 hour window) may result in your Psychologist deciding that no further appointments can be offered.
Your psychologist is entitled to terminate your session without a refund if they feel you are a personal risk to them or anyone in the immediate environment. The appropriate services will also be alerted in all cases of violence or personal threats. Vandalism, personal threats, verbal abuse or physical abuse is not tolerated and the session will be cancelled with immediate effect without refund. The Psychologist reserves the right to protect the interests of the business and their personal safety and will terminate the session with the Patient if the business is compromised by the Patient in any way, without refund to the Patient.
All payments are done by bank transfer or PayPal. Please contact Linkat Psychology for payment details.